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Business Analyst
Job Description
Position: Business Analyst
Join a high-impact federal modernization initiative supporting one of the most critical revenue systems in the country. We are seeking a dedicated Agile Project Analyst to play a key role in enhancing and implementing improvements to the U.S. Customs and Border Protection’s (CBP) revenue collection system—responsible for managing over $85 billion annually in duties, taxes, and fees.
This is an on-site, full-time position based in Indianapolis, IN, with an immediate start date.
Key Responsibilities
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Provide in-person project support to the CBP Office of Finance at the Indianapolis location
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Support the Agile project management lifecycle, including sprint planning, reviews, retrospectives, and daily standups
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Facilitate requirements gathering sessions with stakeholders and translate into actionable development tasks
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Manage and execute user acceptance testing (UAT) to validate system enhancements and ensure business needs are met
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Assist in training users and developing documentation and training materials
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Drive stakeholder engagement, ensuring continuous communication and alignment across teams
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Collaborate closely with the Prime project manager and act as a liaison between CBP, developers, and other stakeholders
Required Qualifications
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Bachelor’s degree in Business, Information Systems, or a related field
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3+ years of experience supporting IT or financial systems within an Agile environment
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Strong understanding of Agile methodologies, user story creation, and backlog management
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Experience in requirements elicitation, documentation, and stakeholder communication
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Demonstrated ability to facilitate UAT processes and training sessions
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Excellent interpersonal, organizational, and communication skills
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U.S. Citizenship (required for federal contracting roles)
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Ability to work 100% on-site in Indianapolis
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Client approval required for final onboarding
Desired Qualifications
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Prior experience working with federal agencies, particularly U.S. Customs and Border Protection or other DHS components
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Familiarity with trade, customs, or revenue collection systems
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Knowledge of the Automated Commercial Environment (ACE) and its role in U.S. import/export processing
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Agile or Scrum certifications (e.g., CSM, PMI-ACP)
This is a unique opportunity to contribute to a mission-critical system that supports national economic and border security. If you’re passionate about agile project delivery and making a measurable impact in public service, we’d love to hear from you.
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